Tick the option with Disable Meta Refresh elements in pages and click on Close. Go to Details and click on Extension options. Type chrome://extensions in the URL and Navigate to Options. How do I stop chrome from auto refreshing? The tab's favicon displays the discarded state. Discarded tabs can be retained after closing and re-opening your browser.
This also helps portable devices to save battery. What is automatic tab discarding?Īuto Tab Discard a lightweight extension that automatically reduces the memory load of open-but inactive-tabs. Click the dropdown box next to the highlighted entry, and then choose the “Disable” option. This takes you directly to the Automatic Tab Discarding flag.
What To Do – How to Prevent Chrome from Automatically Reloading Open Tabs How do I stop my tabs from automatically refreshing?
This latency means that the server does not receive the “Presence available” notifications from the agent PC. In this Log’s pieces, we can see that the roundtrip latency for the agent that was logged out, spikes above the 400ms threshold allowed by Finesse. * Now you have all the logs in the contents of the console output.Īfter analysing the logs, I could find the following: * When you run into the problem open a new window or a tab and reopen with same browser type using the following URL: ://:/desktop/locallog and select Refresh button You will be redirected to login page with the appropriate query parameter url. * Load the following URL: ://:/desktop/locallog and select “ Sign In With Persistent Logging“. Here are the instructions to gather the clientlogs from the agent Desktop side, Network LatencyOne of the Finesse requirements is the that the Network Latency cannot be higher than 400ms.Īnd that was exactly the problem I found on my network!!!īut how do we find out that the latency is going over 400ms?.If agents are using Chrome v88+, navigate to “ chrome://flags” in the agent Chrome browser, search the above flag and ensure it is disabled ( default= enabled). Specifically, Chrome will allow the timers in the background tabs to only run once per minute. IntensiveWakeUpThrottlingEnabled Starting with Chrome 88: Improved resource consumption for background tabs To save on CPU load and prolong battery life, Chrome will limit the power consumption of background tabs. So, seen all this points, there are 2 more difficult things to be caught, and I recently came across.Ĭhrome v88+ and Edge are known to cause these issues.įor agents logged out with the tab minimized/backgrounded: Disable Automatic Tab Discarding:įor versions 75 and above: Add chrome extension ‘Disable automatic tab discarding’ – The system logs the agent out after 60 seconds. If you have both, it work, but you will have that disconnection some times as well (yes, I faced that in the past).Īs per this Troubleshooting, these presence driven logouts occur when UCCX does not receive presence available status from the agent PC/browser. Voice traffic is really sensitive, so any minimum interruption can cause a disconnection.Īnother thing Cisco recommends is, if your agent has Deskphone and Jabber configured with the same line (but not using at the same time, as UCCX does not support shared lines), you have to keep only one added to the End user and to the Application user. If you are using Jabber, make sure you network connection is stable, and if it’s VPN, your internet is stable.
Make sure the phone is not losing connection due a cabling faulty. Today, I’m going to give you a troubleshooting tip about an issue I’ve been facing, on Cisco Finesse.Īgents started complaining that they suddenly get disconnected, and when you see the reports on CUIC, the reason is Connection Failure.įor this case, we are using Cisco UCCX 11.6.2.įirst of all, we have to check the Layer 1.